PRIVACY POLICY
YOUR PRIVACY MATTERS
At OzHra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or use our services.
ABOUT THIS POLICY
This Privacy Policy applies to the OzHra website and related interactions with our customers, including enquiries, orders, customisation requests, WhatsApp communication and other services provided through our website.
OzHra is a brand operated by Hessonite Industries Private Limited.
INFORMATION WE COLLECT
PERSONAL INFORMATION
When you interact with us, we may collect information such as:
Name
Mobile number
WhatsApp number
Email address
Billing and shipping address
City, state and PIN code
Order details
Product preferences
Customisation requirements
Measurements provided for custom orders
Information you voluntarily provide through forms or direct communication
ORDER INFORMATION
When you place an order or submit an enquiry, we may collect information necessary to process and manage your request, including product details, quantities, delivery information and communication records related to your order.
PAYMENT INFORMATION
Where applicable, payment-related information may be collected or maintained for order verification and accounting purposes.
We do not require you to share sensitive banking credentials, passwords, PINs or OTPs with our team.
HOW WE USE YOUR INFORMATION
TO PROCESS ORDERS
We use your information to process orders, confirm product details, arrange delivery and provide order-related support.
TO RESPOND TO ENQUIRIES
Your contact information may be used to respond to product enquiries, bulk-order requests, custom-order requests and other questions submitted through our website or communication channels.
TO PROVIDE CUSTOMER SUPPORT
We may use your information to communicate with you regarding your order, delivery, product concerns, returns, refunds or other customer-service matters.
TO HANDLE CUSTOM ORDERS
If you request a customised product, information such as measurements, design requirements, fabric preferences and other specifications may be used to prepare your customised order.
TO IMPROVE OUR WEBSITE AND SERVICES
We may use information about website usage, enquiries and customer interactions to understand how our website and services are used and to improve our products, website experience and customer service.
TO MAINTAIN BUSINESS RECORDS
We may retain relevant information for order management, accounting, taxation, legal compliance, dispute resolution and internal business records.
WHATSAPP & COMMUNICATION
COMMUNICATION THROUGH WHATSAPP
If you contact us through WhatsApp, the information you provide through that communication may be used to respond to your enquiry, process your order or provide customer support.
WhatsApp is a third-party communication platform and its own privacy practices and policies may also apply to your use of the service.
WEBSITE FORMS
INFORMATION SUBMITTED THROUGH FORMS
Information submitted through contact forms, bulk enquiry forms, custom-order forms, measurement forms or other website forms may be collected and used for the purpose stated in the relevant form.
Please avoid submitting passwords, OTPs, complete card details or other information that is not required for your enquiry or order.
COOKIES
HOW COOKIES MAY BE USED
Our website may use cookies and similar technologies to provide essential website functionality, understand website usage and improve your browsing experience.
Cookies may help us remember certain preferences and understand how visitors interact with different parts of our website.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
THIRD-PARTY SERVICES
SERVICES WE MAY USE
Our website may use third-party services for purposes such as website hosting, analytics, communication, security, payment processing, delivery, forms, marketing or other business functions.
These third parties may process information only as necessary to provide their respective services, subject to their applicable terms and privacy policies.
HOW WE PROTECT YOUR INFORMATION
DATA SECURITY
We take reasonable measures to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
SHARING OF INFORMATION
WHEN INFORMATION MAY BE SHARED
We do not sell your personal information as a business practice.
Information may be shared with relevant service providers, delivery partners, technology providers, payment-related service providers or professional advisers where reasonably necessary to operate our business and provide services to you.
We may also disclose information where required by applicable law, regulation, legal process or a lawful government request.
MARKETING COMMUNICATIONS
PROMOTIONAL COMMUNICATIONS
If you provide your contact information, we may occasionally contact you regarding products, collections, offers, updates or other relevant business communications, where permitted by applicable law.
You may request that we stop sending promotional communications to you.
DATA RETENTION
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes and meeting applicable legal, accounting and tax requirements.
The retention period may vary depending on the type and purpose of the information.
YOUR INFORMATION RIGHTS
YOUR REQUESTS
Depending on applicable law, you may have rights regarding your personal information, including requesting access to certain information, correction of inaccurate information or other legally applicable requests.
To make a privacy-related request, you can contact us using the details provided below.
CHILDREN’S PRIVACY
USE BY CHILDREN
Our website and services are intended for general customers and are not specifically directed toward children.
We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.
EXTERNAL LINKS
THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, platforms or services.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
POLICY UPDATES
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements or services.
Any updated version will be published on this page with the revised effective date, where applicable.
CONTACT US
PRIVACY-RELATED QUESTIONS
If you have any questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact us.
OZHRA
Hessonite Industries Private Limited
Email: theozhra@gmail.com
Phone / WhatsApp: +91 7310820200